Reverse Mortgage Offices Take Steps to Begin Reopening

Presented by Reverse Mortgage Daily

The economic impact of the COVID-19 coronavirus pandemic has universally affected the operations of virtually every business in America, with many non-essential operations shuttered for months following the spread of the virus into global pandemic status as people and organizations grappled with ways to continue operating.

The reverse mortgage business is no exception, particularly since many of the longstanding elements of interaction between professionals and clients relied on in-person meetings.

While the industry has found ways to adapt during this period — whether through embracing technology or taking advantage of a favorable rate environment — many in the industry are understandably ready to return to work in an office environment. The pandemic, though, is not over, and health authorities continue to recommend additional safety measures despite the fact that stay-at-home orders and closures of non-essential businesses are starting to lift.

Reopening remains ‘fluid’

Because there are still a lot of shifting factors in terms of the way certain localities are responding to the continued presence of the coronavirus, some reverse mortgage-centric offices are taking a more measured tact in the way they’re approaching the prospect of reopening. Such as the case with Roseville, Calif.-based title and settlement company Allegiant Reverse Services, according to its VP Megan Awalt.

“It is definitely a fluid [process] right now,” Hafenstein tells RMD in an interview. “We have started bringing some people back based on certain tasks that can only be done physically in the office. Getting people in and training them on our new safety procedures, and making sure that they knew what our protocol is in the office has been a priority to protect everyone’s health.”

Click here to read full story.

CFPB Announces New Resource To Fight Elder Abuse

Presented by NMRLA

As World Elder Abuse Awareness Day approaches on June 13, the Consumer Financial Protection Bureau released a new online resource to help communities form networks to increase their capacity to prevent and respond to elder abuse.

The Elder Fraud Prevention and Response Networks Development Guide (Networks Development Guide) offers planning tools, templates, and exercises to help communities create a collaborative network to fight elder fraud or refresh or expand an existing network.

Elder financial exploitation threatens the financial security of millions of older Americans annually. In response to this crisis, hundreds of communities across the United States have created collaborative networks to protect their older residents.

Members are also reminded to share NRMLA’s booklet, Recognize and Report Elder Financial Abuse, with their clients and family members. Download a copy by clicking on the image below.

June Webinars

Fraud Prevention – CRMP Certified Course
Wednesday, June 10, 2020 – 10:00am PST/1:00pm EST
Join us for our new class dedicated to enhancing the security of your transaction. We have compiled a comprehensive overview of some of the most common ways you can detect and prevent fraud. Allow us to share with you ways to stay alert to fraud so you can protect yourselves, your clients and increase overall awareness of the dangers of fraud.
Note: CRMP Credit not available for California residents.

Click here to register.

Introduction to Trusts
Wednesday, June 17, 2020 – 10:00am PST/1:00pm EST
Reverse mortgages are complex and being prepared is key to a successful closing. We are happy to share our experience and knowledge with you. Together we can make the borrower’s experience a pleasant one.

Click here to register.

First American Title’s Guide to eClosing

 

 

 

 

 

 

With more closing options than ever before, this guide will help you
understand the primary differences between the eClosing options.

Click here for a copy of the flyer.

Eskaton Reassurance Program

Eskaton’s Telephone Reassurance Program provides participants comfort and connection during the COVID-19 pandemic, and year-round, to older adults. Through daily phone calls, Telephone Reassurance Program volunteers provide socialization, comfort and connect at no cost to over 500 participants. Leveraging technology to practice social distancing, the call center team is operating from several location.

Know someone who can benefit from the comfort of a friendly voice? To register for the program, contact Christie Hebditch at 916-334-1072 or visit: eskaton.org/TR  and complete an Application.

Click here to explore volunteer opportunities.

ETR How to become a member

Ready… Set… eClose

 

 

 

 

Our partner First American offers a very helpful flyer to clear up some of the confusion on RON’s.

To download a copy please click here.

If you have any questions you can always contact us at solutions@allegiantreverse.com.

May Webinars

Tips to Improve Your Closing Experience

Wednesday, May 13,  2020- 10:00am PST/1:00pm EST 

Closing transactions efficiently and accurately is our first priority. You’ll get peace of mind and security with our smooth and easy process. Join us to see how you and your borrower can help improve the closing experience.

Click here to register.

 

Introduction to Manufactured Homes

Wednesday,  May 20,  2020 – 10:00am PST/1:00pm EST 

Please join us for an introduction to Manufactured Home guidelines, procedures and suggestions to help make the process smoother. This is a segment of our business that often is met with hurdles, questions and confusion. The purpose of this class is to help you identify red flags early in the process and to help arm you with information and questions to ask your borrower. 

Click here to register.

Happy Earth Day!

As a company we are always looking for ways to improve our service, our efficiency and even our global footprint. In recent months ARS made the transition away from purchasing single-use items such as plastic utensils, coffee cups, paper cups, paper plates and bowls. We’ve opted to invest in traditional silverware, plates, bowls and cups for staff to use and reuse as needed.

We are also beginning a drop off program for employees to bring in ink cartridges and batteries. ARS will make sure these items are brought to the appropriate locations to dispose or recycle. Batteries contain toxic and corrosive materials that can pose threats to health and the environment if not properly disposed. The heavy metals present in ink cartridges will pollute the soil and water when they reach landfills. Thankfully there are retailers who will collect your items and take care of the rest. For example, your local Best Buy or Target may have a drop-off bin near their entrance or guest services area.

You too can take small steps towards having a positive impact on the environment:

  • Though it may not currently be available due to the pandemic. Opt for reusable instead of single-use when you can.
  • Approximately 75% of plastic generated ends up in landfills and only 9% is actually recycled. This is often due to an item being recycled incorrectly and not to mention that of the 7 types of plastic only 3 are widely accepted in local programs. There are certain recycling rules to glass and paper waste as well. No one recycling program is the same. Review your city recycling program to best understand how it works and what is accepted. Do you need to remove labels? Do you need to clean the container?
  • Invest in products with an environmentally conscious mission.
    • Stasher Bags: Silicone, reusable bags. Dishwasher, oven, stove, microwave, freezer safe. Offering 25% off site-wide.
    • Pela Case: Solution based company providing compostable phone cases, phone accessories and sunglasses. Currently offering buy one, get one on phone cases as part of their Wear One, Wash One campaign to encourage phone sanitizing during pandemic. Also offering buy one, get one on sunglasses.
    • Package Free Shop: Provides a large catalog of package free and material conscious products for kitchen, beauty, hygiene, kids and more. Offering 25% off site-wide, 40% off subscriptions.
    • Everlane: Clothing brand offering sustainable alternative to clothing production and transparency with manufacturing and pricing model. Invested in eliminating all virgin plastic from supply chain, moving all cotton to organic cotton, developing new up-cycled materials, zero waste to landfill distribution and so much more.
    • Girlfriend Collective: Closed loop and up-cycling active wear brand. Uses recycled plastic in production. You can send brand products back to the company once it’s run its course to be repurposed. Donating 20% of Earth Day net proceeds to One Tree Planted.
    • And so many more.

Remember that it’s not about being perfect but trying to make little changes that add up to greater change. Happy Earth Day!

Reverse Market Insight (RMI) presents: Remote Work: Purchasing Prospect Lists

Eligible customers are more interested than ever in reverse mortgages as their investment portfolios need time to recover from the recent market sell-off.

In our second video of a new series to help our clients leverage RMI data through the Dashboard, check out how you can maximize your marketing dollars by targeting your prospect lists with more than is available through credit or property record data on its own.

Click the image below to watch demo.

We hope you find this video useful, and if there is an idea you’d like us to explore in a future video please share that with us at support@rminsight.net.

April Webinars

The Borrower’s Experience – CRMP Certified Course

Wednesday, April 8,  2020- 10:00am PST/1:00pm EST 

This class will give the attendees a bird’s eye view of the entire process from Marketing to Post Closing of a reverse mortgage transaction.  It will cover some pit falls and how to avoid them. Although you may only handle one portion of the transaction, the borrower is a part of the whole process which can be overwhelming. We will explain how the attendees can be more empathetic to our borrower’s needs

Note: CRMP Credit not available for California residents.

Click here to register.

 

Title Review 101

Wednesday,  April 15,  2020 – 10:00am PST/1:00pm EST 

Please join us as we will discuss the basics of title insurance, title commitments and how to review the reports for important and relevant information that will need to be addressed during the transaction.

Click here to register.